RNID Text Relay

The Text Relay service forms part of the UK telephone network. It provides a communication service for people who cannot use a standard voice telephone.

Text Relay connects people using a textphone with people using a telephone or another textphone. It lets deaf, hard of hearing and speech impaired people stay in touch with friends and family, and call businesses over the telephone.

Text Relay is available 24 hours a day, 365 days a year. Calls are charged at your telecommunications provider's standard rate. There is no additional charge for this service, but due to the fact that text calls can take longer than voice calls, you may be able to get a refund from your telecommunications provider.

All calls managed by Text Relay are private and confidential. The emergency services, many government departments, banks and building societies use our services. Personal, sensitive and confidential information is relayed securely on a daily basis.

Your conversation will not be shared with anybody unless it is directed at the Relay Assistant, or if there is reason to believe a criminal or terrorist act is being discussed.

For further information on Text Relay visit the Text Relay website.